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I already have a account. Is this included for free?

No, this is an additional charge, and it’s easy to purchase if you already have an account! Simply log in to your account and click on BUY NOW in the top left corner. Select the option that is best for you and purchase! Keep an eye on your inbox for exclusive discounts for existing members!

When will I receive instructions on how to view the show?

Within 48 hours of the concert, you will receive an email with more details on how to view the live stream concert. You can watch the concert on most devices (computer, tablet, mobile, and more).

What do I need to be able to experience the concert

  • to have purchased a virtual ticket or package to the show
  • a Account
  • a device like a laptop, computer, smartphone, or tablet
  • a stable internet connection

Do I need a special account to watch the show?

YES! When you purchase your virtual ticket or ticket package, you will the prompted* to create an account. Please see information below on how to access and create your account based on the ticket/package you purchase.

  • *For Deluxe and VIP Packages
    Within 48 hours of purchasing you will receive a coupon code along with instructions on how to access the platform. The livestream will only be viewable on It will have the subject line JOE BONAMASSA VIRTUAL TICKET & DETAILS. If you do not see this email in your inbox, please check your spam/junk/promotions folders. If you still do not see the email after 48 hours of purchase, please fill out THIS FORM
    IMPORTANT: PLEASE READ YOUR ENTIRE EMAIL. Important information regarding your account set up and operation is included throughout.

    If you do not see an email in your inbox, please check your spam folder. If you still do not see an email, please fill out THIS FORM and please use the email address used to purchase, and your order number/confirmation number.

  • *For Virtual Ticket Only Purchases
    Use the email and password you created at checkout to log back in to Click on the “Buy Now” tab and select the package you purchased. You will not be prompted to purchase again if you are logged in. If you are prompted to pay again, you are not logged in.
What is the ticket price?

To view pricing and package information, visit here.

Can I watch on my smart TV?

There are many ways to watch on your smart TV. Currently, you can watch via the Joe Bonamassa Ultimate Video Collection apps on Roku and Apple tvOS. You can also watch on via the Amazon Silk browser on your Amazon Firestick or FireTV. Many smart TVs may also be capable of streaming, click below for more information.

Click Here for information on how to watch on your TV

What time does the concert start?

The concert starts at 8PM CST / 9PM EST / 6PM PST on Thursday, April 1, 2021.

Is there a cut off to purchase?
  • VIP – to have your name and photo included in the credits of the livestream and the video release, the deadline to purchase/submit your photo is 11:59pm ET on Sunday, March 28th.
  • TICKET – To see the show LIVE, you can purchase up until the start time on the day of the show (April 1st at 8PM CST).
  • You may also purchase a ticket and view the show on-demand until Sunday, May 2nd.
  • If you want your t-shirt by the show date, you must purchase your DELUXE or VIP package by Monday, February 15th.
Can I buy tickets to watch this concert in person?

While there are in-person tickets sold for this event, seating is incredibly limited due to social distancing policies. For the health and safety of everyone, we encourage fans to watch safely in their homes and enjoy the show!

Where is the concert?

The concert will be at Austin City Limits Live at The Moody Theater in Austin, Texas.

In which countries is the concert available?

You can purchase and watch the live concert from anywhere in the world!

Is there merchandise available?

Absolutely! Visit here for event-specific merchandise. Packages with exclusive merch are also available to purchase.

What happens if I miss the live show? Will I be able to watch the show on demand?

Beginning April 2nd, the concert will be available for on demand viewing the entire month of April!

What is included in the Bonamassa Video On Demand collection?

Watch every live concert release from Joe Bonamassa / J&R Adventures anywhere, any time. The Bonamassa Video On Demand collection includes 17+ Bonamassa concert releases from some of the most famous venues in the world. Access is included in Joe Bonamassa Live in Concert Worldwide ticket packages. Get ready for the show and watch every Joe Bonamassa, Black Country Communion and Rock Candy Funk Party concert IN FULL all in one place!

I can’t log in.

Make sure you are using the same email and password you used when you set up your account at If you are sure you are using the correct email, try resetting your password.

Problems with the stream?

Here are a few easy steps to fix it:

  • Refresh your browser page.
  • Clear your browser's cache and cookies.
  • Access the website via private/incognito mode.
  • Try using a different browser (Chrome, Mozilla, Safari, Edge, etc.)
  • Try using a different device.
  • Try using a different network like another WiFi connection, 4G or a Hotspot.

Still need help / have questions?

Contact our support team by filling out THIS FORM