FREQUENTLY ASKED QUESTIONS

For questions related to watching content, visit https://watch.jbonamassa.com/help/watching

For account related questions, visit https://watch.jbonamassa.com/help/account-settings

When will I receive instructions on how to view the show?*

Once purchased, you will receive an email with more details on how to view the live stream concert on September 20th. You can watch the concert on most devices (computer, tablet, mobile, and more) using the link located within the email.

*Purchased on Watch.Jbonamassa.com

Prior to the live stream event, you will also receive a video tutorial explaining exactly how to watch the livestream.

*Purchased on Shop.jbonamassa.com

Within 48 hours of purchase you will receive a special code along with instructions on how to access the platform. The livestream will only be viewable on watch.jbonamassa.com.

What do I need to be able to experience the concert

  • a watch.jbonamassa.com Account
  • a digital ticket
  • a device like a laptop, computer, smartphone, or tablet
  • a stable internet connection

What is the ticket price?

To view pricing and package information, visit here.

Can I watch on my smart TV?

Development for Roku and Amazon Fire is underway! Check back soon to see availability. For now, the only place to watch is on watch.jbonamassa.com on your smartphone, tablet, or computer. You can also connect your device to your smart TV for viewing via a Chromecast device!

What time does the concert start?

The concert starts at 4PM ET / 1PM PT / 8PM GMT on Sunday, September 20, 2020.

Is there a cut off to purchase?
  • VIP – to be included in the photo cut out, the deadline to purchase/submit your photo is 11:59pm ET on Thursday, September 16th
  • TICKET – To see the show LIVE, you can purchase up until the start time on the day of the show (September 20th at 4PM ET).
  • You may also purchase a ticket and view the show on-demand until Sunday, September 27th.
  • If you want your t-shirt by the show date, you have to purchase your DELUXE or VIP package by Monday, August 31st
Can I buy tickets to watch this concert in person?

Due to social distancing policies, this show is only available as a live streaming event.

Where is the concert?

The concert will be at the legendary Ryman Auditorium in Nashville, Tennessee.

In which countries is the concert available?

You can purchase and watch the live concert from anywhere in the world!

Is there merchandise available?

Absolutely! Visit here for event-specific merchandise. Packages with exclusive merch are also available to purchase.

What happens if I miss the live show? Will I be able to watch the show on demand?

Following the live stream on September 20th, the concert will be available for on demand viewing for 7 days.

What is included in the Bonamassa Video On Demand collection?

Watch every live concert release from Joe Bonamassa / J&R Adventures anywhere, any time. The Bonamassa Video On Demand collection includes 17+ Bonamassa concert releases from some of the most famous venues in the world. Access is included in Joe Bonamassa Live in Concert Worldwide ticket packages. Get ready for the show and watch every Joe Bonamassa, Black Country Communion and Rock Candy Funk Party concert IN FULL all in one place!

I can’t log in.

Make sure you are using the same email and password you used to create your account when you completed your purchase. If you are sure you are using the correct email, try resetting your password.

Problems with the stream?

Here are a few easy steps to fix it:

  • Refresh your browser page.
  • Clear your browser's cache and cookies.
  • Access the website via private/incognito mode.
  • Try using a different browser (Chrome, Mozilla, Safari, Edge, etc.)
  • Try using a different device.
  • Try using a different network like another WiFi connection, 4G or a Hotspot.

Still need help / have questions?

Contact our support team at customerservice@jbonamassa.com or fill out a form HERE